Return Policy
At Sacred Breeze, every product is created as a mindful ritual — crafted with pure essential oils and natural ingredients to support balance, calm, and wellbeing.
We understand that your self-care routine is deeply personal. Finding the scent that resonates with you matters to us, and our return policy is designed to offer peace of mind while honouring the care that goes into each creation.
Try Before You Commit: Free Scent Samples
Every Ritual Mist order includes 5ml samples of all four Ritual Mist scents: Fresh Start, Golden Aura, Night Veil and Sacred Shield. Use them to find the scents that suit you best before you open your full-size bottles.
14-Day Mindful Return Guarantee
If you are not fully satisfied with your Sacred Breeze purchase, we offer a 14-day return window for customers based in Australia, the EU/UK, and the United States. This applies to our Ritual Mists, Diffuser Oil Blends and bundles.
To be eligible:
- You must notify our team within 14 days of receiving your order
- Requests may be made for an exchange, store credit, or refund, subject to approval
- The 100ml Ritual Mist must be unopened and intact, with its seal and packaging undamaged. The 5ml samples are yours to keep and don’t need to be returned.
- Approved returns must be sent back within 3 days after approval at your own cost
Once your returned item is received and reviewed, your request will be processed within 7 business days, and you will be notified via email when your refund or exchange is complete.
Please note: Sacred Breeze reserves the right to assess return requests in line with our policy. If we believe the policy has been misused, we may respectfully decline the return request.
Swapping a Scent in Your Bundle
If you’ve bought a Ritual Mist bundle and find, after trying your samples, that one or more of your 100ml mists isn’t the right scent for you, you’re welcome to swap it for the scent you prefer from our four Ritual Mist scents.
- Contact us within 14 days of receiving your order
- The 100ml bottle you’d like to swap must be unopened and intact
- Tell us which scent you’d like instead, and we’ll confirm the swap by email before you send anything back
- Return postage for the original bottle is covered by you, and we recommend a tracked service
- Once the returned bottle is received and checked, we’ll send out your new scent
Because the bundle price is the same for every Ritual Mist scent, there is no price difference when swapping one Ritual Mist for another.
Discounts, Limited Offers and Refund Value
We run discounts, bundle pricing and limited-time offers throughout the year. Any refund, exchange or store credit is based on the price you actually paid for each product at the time of purchase, not the current price or the usual price.
- Refunds are for the amount paid for the returned item after any discount, including discount codes and sale or bundle pricing. Original shipping costs are not refundable for change-of-mind returns.
- Store credit is issued for the same amount as the refund would have been.
- Bundles: if you return only part of a bundle, the refund is the share of the bundle price that applies to the returned item. We work this out in proportion to the items’ usual prices. We confirm the amount by email before you send anything back.
- Buy 2 Get 1 Free and similar offers: if you return an item that was part of the offer, the offer may no longer apply. The remaining items may be recalculated at their regular price, and the difference will be taken off your refund.
- Free gifts and samples: these have no refund value and don’t need to be returned.
- Swaps and exchanges: the swap is valued at what you paid for the original item. If the new item costs more at the time of the swap, you pay the difference. If it costs less, we’ll issue the difference as store credit.
Diffuser Oils
Our Diffuser Oil Blends are covered by the same return and exchange terms as the rest of our range. For hygiene and quality reasons, diffuser oils must be unopened, with the seal intact, to be eligible for a change-of-mind return or exchange.
Swapping a Diffuser Oil for a Ritual Mist
If you’d like to swap a Diffuser Oil Blend for one of our Ritual Mists:
- You will need to pay the price difference between the two products
- Additional shipping costs may apply to send your new item
- Return postage for the original item is covered by you
Our team will confirm the total amount payable by email before your swap is processed.
Return Postage
Return postage is the customer’s responsibility for all change-of-mind returns, exchanges and swaps, including bundle scent swaps. We recommend using a tracked postage service, as Sacred Breeze cannot be responsible for returned items lost in transit.
This does not apply to items that arrive damaged, faulty or incorrect — see below.
Changing or Cancelling an Order
If you need to make changes to your order, please contact our Customer Care team as soon as possible.
While we’ll always do our best to assist, changes or cancellations are subject to order status and may not be possible once your order has been processed.
If approved, we will provide instructions where applicable.
Change of Mind Returns
We accept change of mind returns or exchanges within 14 days of receiving your order, provided the 100ml bottle is unopened and in original condition.
All change-of-mind returns are reviewed on a case-by-case basis and approved at our discretion.
Purchases from Stockists
If you purchased Sacred Breeze products from one of our authorised stockists or retail partners, please contact them directly and refer to their individual return policies.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible, ideally within 7 days of delivery, so we can make it right. Please send us an email with photos of the damaged item to:
Please include your order number and clear photos of the issue. Once reviewed, we’ll arrange a replacement or refund as quickly as possible, and we’ll cover any return postage required. Nothing in this policy limits your rights under the Australian Consumer Law.
At Sacred Breeze, every interaction is guided by care, intention, and respect — for you, for our products, and for the journey you’re on.