Return Policy
At Sacred Breeze, every product is created as a mindful ritual — crafted with pure essential oils and natural ingredients to support balance, calm, and wellbeing.
We understand that your self-care routine is deeply personal. Finding the scent that resonates with you matters to us, and our return policy is designed to offer peace of mind while honouring the care that goes into each creation.
7-Day Mindful Return Guarantee
If you are not fully satisfied with your Sacred Breeze purchase, we offer a 7-day return window for customers based in Australia, the EU/UK, and the United States.
To be eligible:
- You must notify our team within 7 days of receiving your order
- Requests may be made for an exchange, store credit, or refund, subject to approval
- Approved returns must be sent back within 14 days after approval at your own cost
Once your returned item is received and reviewed, your request will be processed within 7 business days, and you will be notified via email when your refund or exchange is complete.
Please note: Sacred Breeze reserves the right to assess return requests in line with our policy. If we believe the policy has been misused, we may respectfully decline the return request.
info@sacredbreeze.com.au
Changing or Cancelling an Order
If you need to make changes to your order, please contact our Customer Care team as soon as possible.
While we’ll always do our best to assist, changes or cancellations are subject to order status and may not be possible once your order has been processed.
If approved, we will provide instructions where applicable.
Change of Mind Returns
We accept change of mind returns or exchanges within 7 days of receiving your order, provided the item is unused and in original condition.
All change-of-mind returns are reviewed on a case-by-case basis and approved at our discretion.
Purchases from Stockists
If you purchased Sacred Breeze products from one of our authorised stockists or retail partners, please contact them directly and refer to their individual return policies.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery so we can make it right. Please send us an email with photos of the damaged item to:
Please include your order number and clear photos of the issue. Once reviewed, we’ll arrange a replacement or refund as quickly as possible.
At Sacred Breeze, every interaction is guided by care, intention, and respect — for you, for our products, and for the journey you’re on.